z baji Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for a z baji account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information. This includes, but is not limited to:

• Full legal name and date of birth
• Email address and phone number
• Residential address, city, and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• National Identity Card (NID) number or passport details submitted for identity verification
• Payment method details such as bKash mobile number, Nagad account, Rocket number, Upay ID, or Visa/Mastercard card details (card numbers are handled via encrypted payment processors and are not stored in full by z baji)
• Username, password (stored in hashed form), and any security questions or answers
• Communications you send to z baji support, including emails and live chat transcripts

1.2 Information Collected Automatically

When you visit z-baji.im or use any part of the z baji platform, certain data is collected automatically through standard web technologies. This includes:

• IP address and approximate geographic location derived from it
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on each page, and navigation path through the site
• Referring website URL (if you arrived via a link from another site)
• Session identifiers and login timestamps
• Betting and gaming activity logs, including wager amounts, game selections, and win/loss history

1.3 Information from Third Parties

z baji may receive supplementary information about you from trusted third-party service providers engaged for identity verification, fraud detection, and anti-money-laundering (AML) compliance purposes. Such providers may confirm the validity of the identity documents you submit or flag your details against relevant sanctions or watchlists. z baji treats information received from third parties with the same level of protection applied to data collected directly from you.

2. How We Use Your Data

z baji processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The table below summarises the primary purposes for which your data is used and the lawful basis for each.

2.1 Marketing Communications

z baji will only send you direct marketing communications — such as promotional emails or SMS notifications about bonuses, seasonal offers, or new game launches — where you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting support@z-baji.im or by updating your notification preferences in your account dashboard. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.2 Automated Decision-Making

z baji may use automated processes to flag accounts for fraud review, to assess responsible gaming risk indicators, or to enforce bonus eligibility rules. Where an automated decision has a significant effect on your account — such as a temporary suspension — you have the right to request human review of that decision by contacting our support team.

3. Data Sharing & Third Parties

3.1 Service Providers

z baji engages trusted third-party service providers to support the operation of the platform. These providers act as data processors under contract and are permitted to use your data only for the specific purposes for which they have been engaged. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner networks process payment transactions on our behalf. Each provider operates under its own privacy and data-handling policies.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify the identity documents you submit during account verification.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive session-level data necessary for game delivery and fair-play certification.
• Platform infrastructure: Cloud hosting and content delivery providers that store and serve the z baji platform. All such providers are contractually required to implement appropriate security measures.
• Analytics providers: Tools used to analyse aggregate platform usage patterns and improve the player experience. Where possible, data shared for analytics purposes is anonymised or pseudonymised.

3.2 Legal Disclosures

z baji may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies in Bangladesh or internationally where we are legally required to do so — for example, in response to a court order, a law enforcement investigation, or an anti-money-laundering regulatory request. In such cases, z baji will disclose only the minimum data necessary to comply with the legal obligation.

3.3 Business Transfers

In the event that z baji undergoes a merger, acquisition, or sale of its platform assets, personal data held about players may form part of the assets transferred to the acquiring entity. In such circumstances, z baji will take reasonable steps to ensure that the acquiring party commits to handling your data in accordance with a privacy policy that provides protection equivalent to this document. Players will be notified of any such transfer in advance where practically possible.

4. Cookies & Tracking Technologies

z baji uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the platform. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling essential cookies will impair the functionality of the z baji platform — for example, you may be unable to maintain a logged-in session or complete payment transactions if essential cookies are blocked. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your personalised experience.

For detailed instructions on managing cookies in your specific browser, refer to the help documentation provided by your browser developer (Chrome, Firefox, Safari, Edge, etc.).

5. Data Security Measures

The security measures currently in place at z baji include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and the z baji platform, protecting login credentials, payment details, and personal account data in transit.
• Password hashing: Player passwords are stored exclusively as salted cryptographic hashes. z baji staff cannot access your password in plain text form under any circumstances.
• Access controls: Access to personal data within z baji's internal systems is restricted on a need-to-know basis. Staff members who do not require access to personal data to perform their role are not granted it.
• Intrusion detection: Automated systems monitor the platform infrastructure for unusual access patterns, attempted breaches, and other security anomalies around the clock.
• Regular security reviews: z baji conducts periodic internal security reviews and engages third-party specialists to assess the robustness of its data protection infrastructure.
• Segregated payment data: Full payment card numbers and sensitive authentication data are handled by certified payment processors and are not stored on z baji's own servers.

5.1 Your Responsibilities

While z baji takes extensive measures to secure the platform, the security of your account also depends on the steps you take as a player. You are responsible for maintaining the confidentiality of your login credentials, using a strong and unique password, logging out of your account when using shared or public devices, and notifying z baji immediately if you suspect unauthorised access to your account. z baji cannot be held liable for losses arising from your failure to protect your own login credentials.

5.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, z baji will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as possible. Notification will be provided via the email address registered on your account and, where required, to the relevant supervisory authorities.

6. Data Retention & Deletion

z baji retains your personal data for as long as your account is active and for a defined period after account closure, in order to fulfil our legal, regulatory, and contractual obligations. The retention periods applied to different categories of data are summarised below.

Upon expiry of the applicable retention period, personal data is either securely deleted from z baji's systems or anonymised in a manner that prevents identification of the individual. Where anonymisation is applied, the resulting data may be retained indefinitely for aggregate statistical purposes without constituting personal data.

6.1 Requesting Early Deletion

You may request deletion of your personal data before the end of the standard retention period by contacting z baji at support@z-baji.im. Please note that z baji may be unable to fulfil a deletion request in full where retention of the data is required by law — for example, where transaction records must be kept for a statutory period under anti-money-laundering regulations. In such cases, z baji will inform you of the specific legal obligation that prevents full deletion and will delete all data not subject to that obligation.

7. Your Privacy Rights

As a z baji player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact z baji at support@z-baji.im with the subject line "Privacy Rights Request". z baji will respond within a reasonable period and at no charge to you.

7.1 Children's Privacy

The z baji platform is strictly intended for adults aged 18 and above. 18+ z baji does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on z baji, please notify us immediately at support@z-baji.im.

8. Contact & Policy Updates

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to z baji's handling of your personal data, please contact the z baji data protection team at:

8.2 Policy Updates

z baji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where a material change is made to this policy — for example, a new category of data being collected, or a new purpose for which existing data is used — z baji will notify registered players via the email address on their account at least fourteen (14) days before the change takes effect. For minor or non-material amendments (such as editorial corrections or clarifications that do not change the substance of the policy), the updated policy will be published on this page with a revised effective date.

Your continued use of the z baji platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any update to this policy, you should cease using the platform and may request account closure by contacting support@z-baji.im.

8.3 Links to Other Policies

This Privacy Policy should be read alongside the z baji Terms & Conditions and the Responsible Gaming policy. Together these three documents form the complete framework governing your relationship with z baji and our obligations to you as a player on the platform.