Responsible Gaming
at z baji

z baji takes its obligation to prevent underage gambling extremely seriously. As part of our Know Your Customer (KYC) process, all players are required to verify their age and identity before making their first withdrawal and at any point where our systems flag an account for review. Verification may require submission of a National Identity Card (NID), a valid passport, or other government-issued documentation confirming that the player is 18 years of age or older.

If z baji identifies or reasonably suspects that a registered account belongs to a person under the age of 18, the account will be suspended immediately pending investigation. Any balance held in the account will be frozen and, where the underage status is confirmed, will not be returned. All funds wagered by an underage player will be non-refundable and the account will be permanently closed.

Protecting Minors in Your Household

If you share a device, computer, or mobile phone with minors, we strongly encourage you to:

• Log out of your z baji account after every session and never save your password on shared devices.
• Use device-level parental controls or content-filtering software to restrict access to gambling websites for underage users.
• Keep your login credentials strictly confidential — never share your username or password with anyone, including family members.
• Be aware of any unusual activity on your account and report it to z baji support immediately if you suspect unauthorised access by a minor.

z baji reserves the right to request age verification at any stage of the player journey. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension.

Gambling is a popular form of entertainment enjoyed responsibly by millions of people across Bangladesh and South Asia. Most players set a budget, stick to it, and treat any winnings as a bonus rather than an income. However, for a minority of players, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially.

Problem gambling does not always look the same. It can develop gradually over time, and many players experiencing difficulties are the last to recognise the signs in themselves. z baji encourages all players to check in regularly on their gambling habits and to be honest with themselves about how betting fits into their lives.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself, it may be time to use z baji's responsible gaming tools or seek external support:

One of the most effective ways to keep gambling within a healthy budget is to set deposit and spending limits before you start playing. z baji provides a flexible limit-setting system that gives you granular control over how much you can fund your account and how much you can lose across different time windows.

How to Set a Limit on z baji

Limits can be configured at any time through your z baji account dashboard under the "Responsible Gaming" section. You do not need to contact support to set or lower a limit — the process is entirely self-service. If you wish to increase an existing limit, a mandatory seven-day reflection period applies before the increase becomes active, giving you time to reconsider.

z baji's minimum deposit is ৳100. We encourage players — especially newer players — to begin with conservative deposit limits and adjust them only after gaining a clear understanding of their own gaming patterns. A deposit limit set at the start of each month is one of the simplest and most reliable ways to ensure that gambling remains within a household's discretionary entertainment budget.

Sometimes the most helpful thing a player can do is take a deliberate step back. z baji's time-out feature allows you to temporarily deactivate your account for a fixed period without going through the more permanent self-exclusion process. A time-out is ideal if you feel you have been playing more than usual, if you are going through a stressful period in your life, or simply if you want to reset your relationship with the platform.

Available Time-Out Durations

• 24-hour time-out: Account access, deposits, and betting are suspended for one full day from the moment the time-out is activated.
• 7-day time-out: A one-week pause. Commonly used by players who want a short break after a losing run or a particularly intense period of play.
• 30-day time-out: A month-long suspension. Suitable for players who feel they need a meaningful period away from the platform to reassess their habits.
• Custom duration (up to 6 weeks): Players may request a custom time-out duration between 1 and 42 days by contacting support@z-baji.im.

During any active time-out period, your account remains intact — your balance, bet history, and account details are preserved. When the time-out expires, your account is automatically restored. You will not receive any promotional or marketing communications from z baji during an active time-out period.

Self-exclusion is a formal request to have your z baji account permanently blocked for a substantial period. Unlike a time-out, self-exclusion is a serious long-term measure designed for players who recognise that they need to step away from gambling entirely for an extended duration.

Self-Exclusion Periods Available

• 6 months: The minimum self-exclusion period available on z baji.
• 1 year: A 12-month exclusion, suitable for players seeking a full calendar year away from the platform.
• 3 years: An extended exclusion period for players who want to commit to a sustained break.
• 5 years: A long-term commitment to stepping away from z baji.
• Permanent / Lifetime: An irreversible exclusion with no end date. This option cannot be lifted under any circumstances.

What Happens During Self-Exclusion

Once a self-exclusion request is processed by z baji — typically within 24 hours of receipt — the following measures are applied:

• Your account is blocked and you cannot log in via any device or browser.
• All pending bonuses and promotional offers are voided.
• Any remaining balance in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) after identity verification is completed.
• You will be removed from all z baji marketing lists and will not receive any promotional communications for the duration of the exclusion.
• z baji will take reasonable steps to identify and close any additional accounts you may attempt to open during the exclusion period.

How to Request Self-Exclusion

To activate self-exclusion, contact z baji support directly at support@z-baji.im with the subject line "Self-Exclusion Request". Include your registered username, registered email address or mobile number, and your preferred exclusion duration. Our team will process your request as a priority and confirm activation within 24 hours.

Beyond deposit limits, time-outs, and self-exclusion, z baji provides a range of supplementary tools designed to help players maintain healthy gaming habits and stay informed about their activity on the platform.

Account Activity History

Every z baji player has access to a full transaction and betting history within their account dashboard. This includes all deposits, withdrawals, wagers placed, games played, and net win/loss figures across any chosen date range. Reviewing your activity history regularly is a simple but powerful way to maintain an honest picture of your gambling spending. If the numbers look higher than expected, that is a useful signal to revisit your deposit and loss limits.

Reality Check Notifications

z baji's reality check feature sends you an in-session notification at regular intervals — you choose the frequency when you set it up. Each notification displays how long you have been playing in the current session and your net result for that session. The notification prompts you to decide whether you want to continue or stop playing. Reality checks are particularly useful for players who find that time passes quickly when they are engaged in live casino games or slots.

Balance Display

Your current account balance is always prominently displayed in your z baji dashboard. We do not hide or obscure your balance. Players are encouraged to treat their account balance as real money at all times — the displayed figure represents funds available for withdrawal, not an abstract score.

Responsible Gaming Reminders

z baji periodically displays responsible gaming reminders to all active players. These short messages appear during sessions and serve as gentle prompts to check in on your play. They are not intended to be intrusive — they are a straightforward reminder that z baji is committed to your long-term wellbeing, not just your short-term engagement with the platform.

If gambling is causing you distress, financial hardship, or relationship difficulties, please reach out for help. You do not have to manage these challenges alone. z baji's support team is available around the clock, and there are external counselling and support services available across Bangladesh that specialise in gambling-related difficulties.

Contacting z baji Responsible Gaming Support

The z baji responsible gaming team can be reached at any time of day or night via email. When contacting us about a gambling concern, we recommend including a brief description of what you are experiencing so that our team can direct you to the most appropriate tools or resources without delay. All responsible gaming communications are handled with complete confidentiality.

Helping a Friend or Family Member

It can be difficult to watch someone you care about struggle with a gambling problem, and even harder to know how to help. If you are concerned about the gambling behaviour of a friend or family member, consider the following:

• Choose a calm, private moment to raise your concerns — avoid doing so during or immediately after a gambling episode when emotions may be running high.
• Focus on specific behaviours you have observed rather than making general accusations. Use factual, non-judgmental language.
• Encourage the person to speak with the z baji support team or to use the platform's self-exclusion tools if they feel their gambling is out of control.
• Recognise that recovery from problem gambling is a process, not a single decision. Ongoing support and patience are more effective than ultimatums.
• Take care of your own mental and financial wellbeing — living with a problem gambler can be extremely stressful, and you are also entitled to support.

If you believe that a z baji account is being used by a person with a gambling problem who has not sought help themselves, you may contact us at support@z-baji.im. We will investigate the matter sensitively and take appropriate steps within the bounds of our privacy obligations.

Responsible gaming is not a regulatory checkbox at z baji — it is a core part of how we operate. We believe that a sustainable, trustworthy betting platform is one that actively works to keep its players safe, even when that means limiting their activity or encouraging them to step away entirely.

z baji operates under a framework of proactive player monitoring. Our internal systems analyse patterns of play across the platform and flag accounts that show indicators associated with problem gambling — for example, sudden large increases in deposit frequency, extended late-night sessions, or rapidly escalating bet sizes following a run of losses. When these patterns are detected, a member of our responsible gaming team may proactively reach out to the player concerned to check in and remind them of the tools available.

We are committed to ongoing investment in our responsible gaming infrastructure. This includes regular review and updating of our limit-setting tools, training for all customer-facing support staff on how to handle responsible gaming conversations sensitively and effectively, and collaboration with independent player welfare organisations where appropriate.

z baji also maintains a firm policy against targeting players who have self-excluded or closed their accounts for responsible gaming reasons with any form of re-engagement marketing. If you have self-excluded, you will not receive bonus offers, deposit prompts, or any other promotional content from z baji for the duration of your exclusion. We consider this a fundamental obligation to our players — not an optional courtesy.

Ultimately, z baji wants every player in Bangladesh to experience the platform as a source of entertainment and enjoyment. Cricket betting, live casino games, slots, and the excitement of a close BPL match are all experiences that should add colour to your leisure time — never experiences that cost more than you can afford to lose. If you ever feel that the balance has shifted, we are here to help you restore it.